Shipping policy
At Saltwater High, we want to get your order headed your way as quickly as possible while making sure it arrives ready for wherever the tide takes you.
ORDER PROCESSING
Orders are typically processed and prepared for shipment within 3–5 business days. Business days are Monday through Friday and exclude holidays.
During product launches, holidays, promotions, or periods of unusually high order volume, processing may take slightly longer. If we anticipate a significant delay with your order, we'll contact you using the email address provided at checkout.
SHIPPING RATES
We currently offer standard shipping within the United States.
Orders under $75 ship for a flat rate of $7.99.
Orders of $75 or more qualify for FREE standard shipping.
The $75 free-shipping threshold is based on the merchandise subtotal after discounts and before taxes.
SHIPPING & DELIVERY
Orders may be shipped using USPS, UPS, or another appropriate shipping service based on the destination and package.
Once your order ships, you'll receive a shipping confirmation with tracking information when available.
Delivery times provided by shipping carriers are estimates and begin after your order has been processed. Carrier delays caused by weather, holidays, service disruptions, or other circumstances outside of Saltwater High's control may occasionally occur.
SHIPPING ADDRESSES
Please double-check your shipping address before submitting your order.
If you notice an error after placing your order, contact us as soon as possible. We'll do our best to update the address if the order has not yet shipped, but we cannot guarantee changes once an order has entered the shipping process.
Saltwater High is not responsible for delays, returned packages, or delivery issues resulting from an incorrect or incomplete address provided at checkout. Additional shipping charges may apply if an order must be reshipped.
LOST, DAMAGED OR MISSING PACKAGES
If your package appears to be lost in transit or arrives damaged, please contact us and we'll help determine the appropriate next steps.
If tracking shows a package as delivered but you cannot locate it, please check around the delivery location, with household members or neighbors, and with the carrier. If you still cannot locate the package, contact us so we can help determine the next steps.
U.S. SHIPPING ONLY
At this time, Saltwater High ships within the United States only. We hope to expand shipping options as we grow.
QUESTIONS?
If you have questions about an order or shipment, please contact us through the contact information provided on our website.
LIVE SALTY. STAY HIGH.