Refund policy

We want you to be happy with your Saltwater High gear. If something isn't right, we're here to help.

 

RETURNS

We accept return requests made within 14 days of delivery.

To be eligible for a return, merchandise must be unworn, unwashed, unused, and in its original condition. Items that show signs of wear, washing, damage, stains, odors, or other use may not be eligible for a refund.

 

Please contact us within the 14-day return window before sending your item back so we can provide return instructions. Returns sent without first contacting Saltwater High may not be accepted.

 

RETURN SHIPPING

Customers are responsible for return shipping costs for returns due to sizing, fit, preference, or change of mind.

 

Original shipping charges are non-refundable.

 

If you received an incorrect, damaged, or defective item, contact us and we'll work with you to make it right. When the issue is our responsibility, Saltwater High will cover the appropriate return or replacement shipping costs.

 

EXCHANGES

Because product and size availability can change quickly, we do not process direct exchanges.

 

If you need a different size or item, please return the original eligible item for a refund and place a new order for the item you want. This helps ensure that the item you want is still available.

 

DAMAGED, DEFECTIVE OR INCORRECT ITEMS

Please inspect your order when it arrives.

 

If your item arrives damaged, defective, or different from what you ordered, please contact us as soon as possible. Include your order number and photos of the item or issue when appropriate so we can review it quickly.

 

If we determine that an item is damaged, defective, or incorrect, we'll work with you on an appropriate replacement, refund, or other resolution.

 

REFUNDS

Once your return is received and inspected, we'll notify you whether your refund has been approved.

 

Approved refunds will be issued to the original payment method. Processing times after a refund is issued vary by bank or credit card provider.

 

Original shipping charges are non-refundable unless the return is the result of an error by Saltwater High.

 

FINAL SALE

Items specifically marked Final Sale at the time of purchase are not eligible for return, exchange, or refund.

 

If a Final Sale item arrives damaged, defective, or incorrect, please contact us so we can make it right.

 

QUESTIONS?

If you have questions about a return or an issue with your order, please reach out to us at info@saltwaterhighco.com.  

 

LIVE SALTY. STAY HIGH.